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Policies & Procedures
How it Works
48 Hour Notice - The Final Step
APPOINTMENTS, CANCELLATIONS, LATE CHANGES AND NO - SHOW POLICY
All appointments require a credit card on file when booking, which you will be requested to authorize us to charge in the event of a late cancellation or no-show, and all subscriptions, no exceptions. We confirm all appointments via text and/or email. Please be sure to watch for confirmations of the requested appointments. We understand that life happens, but when you book an appointment with us, it means that we have reserved that time in our schedule to exclusively provide you the time and attention you deserve for your requested services.
With that in mind, we respectfully request at least 48 hours prior notice if you need to cancel or make changes to your salon service appointment(s) and at least 24 hours prior notice to change or cancel any Blow-dry Boutique (including makeup) services. Our salon sends out confirmations via texts prior to 48 hours of your scheduled appointment(s) with a link to confirm, cancel, and/or make changes to your services. Failure to give the required 48-hour notice for salon services will result in a 50% charge to your card on file for the missed booked service(s). Failure to give the required 24-hour notice to cancel or reschedule a blow-dry, hair styling, and/or makeup service provided through our Blow-dry Boutique will result in a charge to your card on file for 50% of the booked service(s). All cancellations and changes must be made through the online booking system unless a call is made directly to the salon and you were able to speak with a live person and a text from us was immediately provided confirming that a timely change or cancellation has been made to your previously booked service(s) appointment. For any services booked, any no-call, no show or same-day cancellations will be charged 100% of the booked service(s) amount (Membership plan holders will forfeit booked service(s) under the plan in the event the booked service is not changed or canceled within the applicable time frame. Any change or cancellation to the membership plans must be made no later than 10 days prior to the next billing cycle).
**Please note that if you make a change to your salon service in a timeframe that is less than the applicable 48-hour notice and that change is for a different service that is less than the booked service you want to be changed, then you will be responsible for 100% of that original booked service amount.
**Please also note that if you are over 15 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time, it is considered a No-Show and your card on file will be charged 100% of the amount for the service(s) scheduled.
**In the event that your service provider has to cancel your appointment and we are unable to place you with another provider, we will provide you with our luxury treatment service (Semi Dilino lux treatment), up to $120 value as we value your time as well!
Not Under 9
While we love kids, we also understand how challenging it is for each and every one of our clients to find and book their needed and deserved me time beauty appointments. We want you and the rest of our clients in the salon to enjoy the full experience of the hair and makeup services being received. Therefore, we will no longer allow children under 9 years old to attend the salon unless they have their own appointments. However, in the event, you must bring a young child to the salon, please also be sure to provide proper supervision for them in the form of an additional caretaker who will supervise the young child in the main reception area. This child policy allows you to have the YOU time that you need and deserve and ensures that our other guests are not disturbed during their own appointments. Thank you for your understanding and cooperation.
Services - Products - & more...
Our goal is for each client to LOVE their results. In the event that you are dissatisfied with the results of the hair salon service(s) rendered, our policies are as follows:
1. Services received cannot be refunded. We will gladly adjust any service you receive within 7 days of your appointment. If you are not satisfied with the work performed, please immediately let us know within 3 days of the date of your appointment so we can properly review and address your issues with your hair. At that time, we will make every effort to correct any problems to your satisfaction by (a) providing the appropriate care instructions or salon product to remedy the situation, or (b) rescheduling you with the stylist who performed the initial service to resolve the hair problems, at no additional charge to you.
2. Refunds for products purchased will only be considered if presented within 7 days of purchase and with appropriate proof of purchase from the Salon. Products can only be refunded if unused and in their original packaging. If a product is opened or used, it is possible that a restocking fee will be charged. A receipt is necessary to receive a refund for any salon or other retail products purchased.