Our goal is for each client to LOVE their results. In the event that you are dissatisfied with the results of the hair salon service(s) rendered, our policies are as follows:

 

1. Services received cannot be refunded. We will gladly adjust any service you receive when we are given notice within 7 days of your service appointment. If you are not satisfied with the work performed, please immediately let us know within 7 days of the date of your appointment so we can properly review and address your issues with your hair. At that time, we will make every effort to correct any problems to your satisfaction by (a) providing the appropriate care instructions or salon product to remedy the situation, or (b) rescheduling you with the stylist who performed the initial service to resolve the hair problems, without charging you for the service twice.

***This policy can only be applied to clients who leave with the completed service of a blow dry to finish. If the client does not receive a completed service with a blow-dry, we will not guarantee the service, and the client will be charged a second time for the service.

***Services that are added to meet client satisfaction that were not the original booked services will be charged to the client unless previously consulted. 

 

2. Refunds for products purchased will only be considered if presented within 7 days of purchase and with appropriate proof of purchase from the Salon. Products can only be refunded if unused and in their original packaging. If a product is opened or used, it is possible that a restocking fee will be charged. A receipt is necessary to receive a refund for any salon or other retail products purchased.

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Privacy Policy for Suri&Noreen

At Suri&Noreen, we believe beauty begins with trust. That’s why we’re committed to protecting your personal information and honoring your privacy in every interaction.

What We Collect

We may collect your contact details—such as name, phone number, and email—when you:

• Book appointments

• Subscribe to updates or promotions

• Communicate with us via phone, text, or email

How We Use Your Information

We use your contact information to:

• Confirm or reschedule appointments

• Share salon updates, promotions, or wellness tips

• Respond to your inquiries and provide personalized service

No Third-Party Sharing

We do not share customer contact data with third parties. This includes phone numbers, emails, or any other personal information you entrust to us. Your data stays with us—secure, respected, and never sold.

Consent & Opt-Out

We only send messages to customers who have given consent, whether through online booking, written forms, or verbal agreement. You may opt out of promotional messages at any time by replying “STOP” or “NO PROMOS” to any text.

Data Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse.

SMS Privacy Policy

Suri&Noreen Salon LLC dba Suri&Noreen Hair Studio and Blowdry Boutique

At Suri&Noreen, we believe beauty begins with trust. That’s why we’re committed to protecting your personal information, especially when it comes to how we communicate with you via text.

Third Parties Supporting Our Messaging Service

We may share your Personal Data with trusted third parties who help us provide SMS messaging services. These may include platform providers, phone carriers, and vendors who assist in the delivery of text messages. We do not share your opt-in to SMS campaigns with any third party for purposes unrelated to supporting you.

Affiliates and Subsidiaries

We may disclose Personal Data to our affiliates or subsidiaries. If we do, their use and disclosure of your data will be governed by this same policy.

No Sharing of SMS Opt-In Data

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties. This means your phone number, opt-in status, and consent to receive messages from us are kept strictly confidential and used only to support your experience with Suri&Noreen.